WHAT PRODUCTS ARE ELIGIBLE FOR RETURN?
We want you to be overjoyed with your new purchase. Suppose for any reason you are unsatisfied with an in-stock product(s) within 15 business days from the delivery of the goods. In that case, you can email us at firstname.lastname@example.org, and our team will provide all of the details for initiating a return. Custom and made-to-order products ARE NOT able to be returned or refunded.
WHICH PRODUCTS ARE CONSIDERED NON-RETURNABLE?
- Custom or made-to-order products of any kind
- Any item that has been altered or installed
- Any item that is not in resalable condition
- Any item that is not in its original packaging
- Any item without a prior return authorization
Please note that our metal products are fabricated from natural elements and are subject to imperfections or inconsistencies in color, texture, and patina. Variations are normal and expected. Variations are not considered defects and are not eligible for return.
HOW LONG DO I HAVE TO RETURN MY PRODUCTS?
If you are not satisfied with your order, we will accept a return up to 15 business days from receiving your order. Please note that all return requests must be completed within these 15 days. Under no circumstances will merchandise be accepted for return after 15 days of the delivery date. Therefore, we ask that you check your order immediately upon receipt.
HOW DO I RETURN MY PRODUCTS?
All returns must be authorized prior to shipping. Please fill out the Return of Merchandise Authorization Request Form to request a return, and our customer service team will assist you with the return. Any product returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition is subject to additional fees that will be deducted from your final refund.
Please note that returned products must include all original documentation, parts, and associated pieces and must be returned in new condition, with no missing hardware. All items must be returned in their original packaging, or the return will not be accepted. We cannot, under any circumstance, accept returns that have been installed.
WHO PAYS FOR RETURN SHIPPING?
The shipment of a return is to be independently arranged and covered by the customer. Like most return policies, we can only accept returned items for in-stock items, in original packaging, and in new condition. Products with any scratches, stains, damages, or modifications cannot be returned. Please note that any shipping charges incurred from the original order cannot be refunded once these services have been provided by the carrier.
HOW DO I GET A REFUND?
Please fill out the Return of Merchandise Authorization Request Form to request a refund, and our customer service team will assist you. Any product returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition is subject to additional fees that will be deducted from your final refund.
As soon as the product(s) are received back to our warehouse, upon inspection of the returned product(s), our team will issue your refund minus a restocking fee equal to 25% of the purchase price. Please note that a minimum 25% restocking fee applies to all returns. Per inspection, as long as the product is found in new condition and received in its original packaging, you will be issued the refund you are due. Suppose a returned product is determined to be in a damaged or unsaleable condition. In that case, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely. Please allow 3-5 business days for the refund to appear on your account after issuance.
Please visit our Shipping & Returns page for more information.